Sooner or later, every business owner runs into a client who expects more deliverables than specified by the contract. It might be something small, like adding a few electrical outlets to the media room of a house. But it also could turn into something major, e.g., moving a weight-bearing wall or pillar.
When contractors and business owners first run into scope creep, their natural inclination may be to acquisesce to the client's request. After all, successful business owners understand well the value of satisfied customers and word of mouth referrals.
